IT’S MORE DIFFICULT THAN EVER TO RUN A SUCCESSFUL VETERINARY BUSINESS
Veterinarians often tell us how stressed and busy their workday is. They feel bogged down with administrative and financial tasks while also trying to provide the best patient care. It’s easy for important issues to slip through the cracks.
A FULL APPOINTMENT CALENDAR MAY NOT MEAN FULL PROFITABILITY
Many practices believe that a busy clinic and a full calendar mean a successful business. But they don't see hidden inefficiencies, such as untrained staff, missed charges and inconsistent standards of care. Many practice owners also have limited business knowledge. These factors combined can drain profitability from a business.
Caring for customers & patients
Setting standards of care
Monitoring the competition
Dealing with everyday challenges
THE REAL COST OF A NON-OPTIMISED PRACTICE
In most practices, missed charges account for up to 5% in lost revenue yearly. In some practices, it can be as high as 30%.
Practices spend an extra 3 minutes per client at checkout and 25 hours of reconciliation time per 500 swipes when credit card processing is not integrated with practice management software.
Computers in a busy veterinary practice are likely to last only 3 to 5 years. Older computers don’t support newer operating systems, and crashes and slow performance drastically affect staff productivity.
NEW CLIENTS ARE NOT RETURNING
WHAT IF YOU COULD WORK SMARTER, NOT HARDER?
Identify Opportunities to Boost Revenue and Profits
Access important metrics to measure and grow your practice.
In 2018 we released two new white papers covering the areas of new client attraction and client retention. We regularly collect and analyse data from the industry and gather anecdotal feedback from frontline staff and practice owners using this research, we have developed a white paper that outlines the results and conclusions as to what ‘Best Practice’ processes might look like in these areas.
Every veterinary practice – no matter the size or location – can have a great business. And we believe that a successful business is the means to a very important end.
When your business is prospering, you have the freedom to focus on what’s most important in your life—whether having more time to treat patients each day, more time to spend with friends and family, or just simply more time.
Henry Schein Veterinary Solutions is helping veterinarians like you achieve the freedom that comes from a successful veterinary business.
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Every business needs to attract new customers to grow. Historically, in the veterinary industry, some practices have been reluctant or unsure of how to achieve this. Attitudes are changing, but it unfortunately took the global financial crisis 10 years ago and the subsequent downturn to bring the importance of acquiring new clients into sharp focus. As a result, the majority of practices now undertake some form of action to increase client numbers.
“It frees me up to concentrate on the things that I enjoy about being a vet, and I am still able to get the tedious, administrative things accomplished.”
Dr Debora Monks, Brisbane Bird and Exotics Veterinary Service
“I would recommend it to any practice, large or small, that is serious about gaining better control and understanding of their data for clinical or business purposes”
Dr Anne Richings, Beaumont Sainsbury Animal Hospital & Royal Veterinary College
“It meets all my patient and client needs ensuring I don’t overlook anything. It’s like having an extra employee, everything is just so automated. The result, I’m less stressed, and the standard of care is more consistent.”
Dr Angela Sutherland, Maraboon Veterinary Surgery
“Our average transaction fee increased by 15%. Net profit has lept from 13% to 23%”
Dr Simon Robinson, Strathmore Vets
“We experienced a 22% increase in revenue in the first year of implementation followed by 11% and then 7% in the following years.”