Learning Center

Learning Center

Hurricanes Harvey and Irma – Help to Recover and Rebuild

Our thoughts and prayers are with the people and communities that were directly affected by Hurricane Harvey, and who may become affected by Hurricane Irma. If your practice is damaged or otherwise affected by these storms, we are here to help you recover and rebuild. Here is some information that you may find useful:

Hardware recovery and replacement. If you have purchased hardware through Henry Schein Veterinary Solutions and need to file a claim for replacement, please contact hardwaresales@henryscheinvet.com for assistance in getting that claim filed quickly. We can also assist you with the estimated value of your current equipment as well as the cost to replace damaged equipment.

Data backup and recovery. If you’re currently using an offsite data backup solution, your data should be safe. Just make sure that a current backup copy is made prior to the anticipated storm. If you are using AVImark or ImproMed data backup services and need to obtain the most recent copy of your practice data, please contact our AVImark Data Backup Team at 888-538-8348 or the ImproMed Data Backup Team at 800-925-7171.

Notifying your customers. If you are currently using the Rapport client communication service, you can notify all customers of any changes in business hours or business closures through the Rapport mobile app. If you need assistance sending out these notifications, contact your Rapport Account Manager at 855-980-9099.

Finally, for additional disaster relief assistance, practitioners can call the Henry Schein disaster relief hotline at 800-999-9729 between 8 a.m. and 7 p.m. Eastern Time. You can also read our Recovery Guide for Office-Based Practitioners for more resources and information.

Each of our customers is very important to us – we are here to help you in this difficult time.