Caring for customers & patients
Managing Staff
Setting standards of care
Maintaining standards
Marketing
Monitoring the competition
Managing pricing
Managing debt
Updating technology
Dealing with everyday challenges
What's NEW
5 reasons new customers are vital for practice success
Recent research by Henry Schein Veterinary Solutions (HSVS) reveals that client acquisition is described by many veterinary practice owners as ‘challenging’. This is understandable; gaining new clients isn’t easy – […]
Client Acquistion 25 July
Increasing New Client Acquisition with Practice Marketing
Every business needs to attract new customers to grow. Historically, in the veterinary industry, some practices have been reluctant or unsure of how to achieve this. Attitudes are changing, but it unfortunately took the global financial crisis 10 years ago and the subsequent downturn to bring the importance of acquiring new clients into sharp focus. As a result, the majority of practices now undertake some form of action to increase client numbers.
18 July
The brave new world of customer acquisition
Attracting new customers may not feel like an immediate priority when running a busy veterinary practice, yet new clients are vital to a practice’s health; they replace natural attrition caused […]
Client Acquistion 18 July
8 reasons why a website is essential for new customers
Your website is one of the most valuable assets your business can own. It’s your vehicle for marketing, your place to share and express your vision and it’s an introduction […]
Client Acquistion 12 July
VMG SPVS Congress 2019
24 January - 26 January
Celtic Manor Resort, Coldra Woods, The Usk Valley, Caerleon, Newport, NP18 1HQ
VMG / SPVS
RoboVet Bengal Spring 2018 Release Available Now
RoboVet Bengal Spring 2018 Release is now available. You can register your interest in upgrading to RoboVet Bengal Spring 2018 Release by completing the RoboVet Upgrades Registration Form. We will then be in […]
Updates 30 April
Sparkline Scorecard: Increasing Net Profit by 10%
Simon Robinson is owner, principal vet and sole proprietor of Andover-based Strathmore Veterinary Clinic. Simon took over the running of this 60 year old independent clinic in 2010 and has […]
26 April
Improving Client Retention with Effective Reminders & Recalls
Over recent years veterinary practices have started experiencing increasing financial pressure because of patients either postponing routine appointments or stopping attendance altogether.
Although it has been 10 years since the global financial crisis, the scars remain. Despite strong gains in international markets during 2017, the world is still experiencing sub-par economic growth, with resulting high levels of public, corporate and consumer debt.
25 April
RoboVet: Improved business management with effective stock control
Effective stock control is just one of many wide-ranging improvements Charter Veterinary Group has implemented through its partnership with Henry Schein Veterinary Solutions (HSVS). Pharmacy Supervisor Julie Rottenbury reveals that […]
13 March
RoboVet: Delivering optimum performance from day one
When it comes to buying a new Practice Management System (PMS), it doesn’t pay to cut corners. In financial terms this represents a significant capital outlay, so it’s essential […]
13 March