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Customer Alert: Important Information for Customers Affected By Hurricane Lane

Date: August 24, 2018       By: HSVS Communications

Our thoughts and prayers are with the people and communities that are directly affected by Hurricane Lane. For our customers who have practices that may be damaged or otherwise affected by the storm, we are here to help you safeguard your data, recover and rebuild. Here is some information that you may find useful:

Hardware Recovery and Replacement

If you have purchased hardware through Henry Schein Veterinary Solutions and need to file a claim for replacement, please contact for assistance in getting a claim filed quickly. We can also assist you with the estimated value of your current equipment, as well as the cost to replace damaged equipment.

Data Backup and Recovery

If you’re currently using an offsite data backup solution, your data should be safe. If you are using AVImark or ImproMed data backup services and need to obtain the most recent copy of your practice data, please contact our AVImark Data Backup Team at 888-538-8348 or the ImproMed Data Backup Team at 800-925-7171.

Notifying Your Customers

Doctor hands texting on a smart phone isolated on a white background

If you are currently using the Rapport client communication service, you can notify all customers of any changes in business hours or business closures through the Rapport mobile app. If you need assistance sending out these notifications, contact your Rapport Account Manager at 855-980-9099.

Additional Checklist Items

  • Store all workstations above the counter, elevated to at least three feet.
  • Make sure you keep a copy of your insurance information on hand.

Veterinarians, Dentists, and Physicians who may experience operational, logistical, or financial issues as a result of damage caused by Hurricane Lane are encouraged to call The Henry Schein Disaster Relief Hotline at 800-999-9729.

You can also read our Recovery Guide for Office-Based Practitioners for more resources and information.

Each of our customers is very important to us — we are here to help you in this difficult time.