Market your veterinary practice effectively and build rapport with your clients.
The Rapport suite of client communication tools helps you increase staff efficiency, market and grow your practice, and bring more pet owners through your door while developing lasting relationships with them.
Rapport has two-way integration with AVImark and ImproMed practice management software, so all the tools you need work together to provide your practice with the best results.
Online scheduling that syncs with the AVImark and ImproMed appointment book, allowing clients to book appointments anytime, from anywhere.
With Rapport’s online scheduling, you set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule. Rapport records the appointments in your AVImark and ImproMed calendar, notifies you of activity, and automatically sends texts and email confirmations to your clients.
Increase revenue by 15 percent with online scheduling.
Source: Henry Schein Veterinary Solutions
Multi-media messaging makes client correspondence convenient and effective.
Rapport allows you to set up automated reminders via text, email and phone call, depending on your client’s preferences. Rapport’s automated messaging helps free up staff time, reduce no shows, increase compliance and boost your client relationships. And, you are able to measure results with compliance reports and analytics.
Clients need to be reminded multiple times, multiple ways.
Source: Wendy S. Myers
Online reviews and surveys to enhance your online reputation.
While nearly 90 percent of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your practice’s online reviews and ratings. Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.
79 percent of consumers trust online reviews as much as personal recommendations.
Source: Local Consumer Review Study
Professional, mobile-friendly websites with veterinary specific features such as client education tools and pet symptom checkers.
Rapport’s website designs are modern, professional, customizable, and responsive, meaning they look great on any device. They also boost compliance and loyalty with an online pet health library, client education articles, and the built-in Pet Health Checker tool to help pet owners understand clinical signs and seek veterinary care.
33 percent of consumers start research with a branded website.
Source: Smart Insights