Learning Center

Learning Center

FEATURED
ARTICLES

  • Hurricanes Harvey and Irma – Help to Recover and Rebuild

    Was your practice affected by Hurricane Harvey or Irma? We have provided information to help you recover and rebuild, including hardware recovery, data backup, and assistance in notifying your customers.

    Read more
  • ImproMed 6.0 is Here!

    Wellness plans - combined with forward-booking and recurring credit card payments - work together to improve pet health and practice revenue (and they are all available in version 6.0!) Read more about what's new in ImproMed 6.0. Then request your upgrade.

    Read more

NEWSLETTERS

  • Our fall newsletter is full of articles to help you get the most from your software investment, covering practice metrics, hardware, practice marketing, training, inventory management and more!

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LATEST
ARTICLES

  • Giving Back: Back-to-School Backpack Program Helps Children in Need

    During August, our three Henry Schein Veterinary Solutions offices took part in the Henry Schein Back-to-School Backpack Program, which donates hundreds of backpacks filled with school supplies to local children for the upcoming school year.

    Read more
  • Hurricanes Harvey and Irma – Help to Recover and Rebuild

    Was your practice affected by Hurricane Harvey or Irma? We have provided information to help you recover and rebuild, including hardware recovery, data backup, and assistance in notifying your customers.

    Read more
  • Payment Processing

    Are you paying more than you should to process credit cards?

    Know the right questions to ask. Credit card processing fees can be difficult for practices to understand if they have not familiarized themselves with the process.

    Read more
  • ImproMed 6.0 is Here!

    Wellness plans – combined with forward-booking and recurring credit card payments – work together to improve pet health and practice revenue (and they are all available in version 6.0!)

    Read more about what’s new in ImproMed 6.0. Then request your upgrade.

    Read more
  • Payment Processing

    How much does each transaction cost your business?

    Every business wants to get paid faster, but if you are manually entering and reconciling payments, you are wasting time with redundant data entry and increasing the likelihood of human error. At the end of the day, you’ll probably need to spend even more time reconciling these errors so that the information is correct in both systems.

    Read more
  • Sparkline

    Measuring the right metrics

    More than 60 percent of veterinarians do not use financial tools to manage their business, and many don’t review key metrics on a regular basis, according to the American Animal Hospital Association. Improvement starts with visibility and measuring the right metrics.

    Read more
  • Four Signs That It’s Time to Replace Your Hardware

    Older computers are unlikely to support newer operating systems, which can slow your computer’s performance over time and drastically affect your staff’s daily workflow. Here are four signs that your computer hardware may be on its last legs.

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  • Why Wellness Plans?

    When you think of wellness plans, what comes to mind? Is it a preventative care plan for your patients? Is it a reliable, easy, affordable option for your clients? A revenue generation center for your practice? A comprehensive wellness offering should contain all three—without discounting your current service.

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  • Considering Cloud Software? Get the facts here.

    Many of our customers have been asking about cloud software: what is it, how it works, how its cost compares with traditional software, and whether they should consider it.

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  • Five Ways Technology Can Help Improve the Client Experience

    Our industry has been talking at length about the importance of the client experience. For service-oriented businesses (and veterinary medicine is one of them), the experience that customers have can lead to repeat visits and improved customer loyalty.

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  • Getting the Most From Your Client Communications

    Chances are, your clinic currently sends appointment reminders to your customers when their pets are due for another appointment, but if that is the only interaction you have with your clients outside of your practice, you are missing some great opportunities.

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  • Top Five Client Retention Mistakes and How to Fix Them

    Most practices spend between 1% and 3% of their gross income on new client acquisition every year. But, once you get clients in the door, how do you make sure they keep coming back? Rapport makes client retention easier and provides best practices that will help your practice achieve success.

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  • Marketing Your Practice to Millennials

    To keep your veterinary practice thriving, you need a marketing strategy that attracts millennial pet owners. Studies have shown that this massive group of consumers does not respond to traditional advertising or make purchasing decisions in the same way as their predecessors. So what do you need to do to attract these clients?

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