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Practice owners tell us they often don’t have enough time to manage the daily functions of a busy practice, plus provide the best medical care for patients. So it’s easy to see how important business aspects can slip. For example, during initial inventory setup, time is spent configuring profitable fee schedules, but in a typical practice, they aren’t updated regularly. What most owners fail to realize is more than 60 percent of inventory products are set to fixed pricing, which means lower or even negative profit margins over time, leading to a compounded loss of profitability.



Many practices are currently relying on traditional channels and manual methods to reach out to customers and schedule appointments, during regular business hours. What they don’t know is that not only does this take their focus away from customers in the office, but most customers no longer respond to these methods.


Practice owners try growing their business by increasing customer appointments and selling more retail products. However, increasing competition from Internet pharmacies and pet store chains makes this difficult. So practices run manual postcards and make phone calls in-house to increase appointments at a low cost, which they hope will lead to increased retail sales. What they fail to consider is that only 20 percent of their clients respond to these traditional methods, resulting in fewer client visits and poorly educated customers that choose to spend their money elsewhere.


It’s no secret that improving practice efficiency saves both time and money. However, practices often underestimate the time taken to run a busy and growing business, let alone streamline it. With the focus on customers and patients, plus daily challenges, it is too easy for important aspects like hardware maintenance or staff training to slip.


Fetch West 2018

13 December - 16 December

San Diego Convention Center | San Diego, CA

DVM 360

AAEP Annual Convention 2018

1 December - 5 December

Moscone Center | San Francisco, CA

American Association of Equine Practitioners

SWVS 2018

20 September - 23 September

Henry B. Gonzalez Convention Center | San Antonio, TX

Southwest Veterinary Symposium

Fetch Central 2018

17 August - 20 August

Kansas City Convention & Entertainment Centers | Kansas City, MO

DVM 360

AVMA Annual Convention 2018

13 July - 17 July

Colorado Convention Center | Denver, CO

American Veterinary Medical Association

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